These are the Membership Terms and Conditions which govern your access to and interaction with our online membership known as The Preserver’s Kitchen (Membership) provided by Miss Mouse Limited (NZBN 9429030336735) trading as Patch to Pantry (Patch to Pantry, we, us).

Please read these terms and conditions carefully, as they can only be waived or varied in writing. By proceeding to sign up with us as a member, you’re indicating to us that you’ve read, understood and agreed to enter into a binding agreement with us on these terms and conditions. If you have any questions or concerns about our terms and conditions or the Membership, please don’t hesitate to get in touch with us.

 

WHAT’S INCLUDED

Membership Inclusions

Your Membership includes access to the private members’ portals in Kajabi and Circle for the time that you have an active subscription. Your membership may also include bonuses that may have been offered at the time of signup. For annual subscriptions where a payment plan has been selected, access to any offered bonuses will be granted at the time of signup but will be revoked if payments are defaulted within the first 12 months.

If your Membership includes access to group calls, these will be held via Circle, or such other platform as we nominate from time to time. Group calls are held on the date and at the time specified by us and are subject to change by us on reasonable notice to you. You must conduct yourself on group calls in accordance with our Community Guidelines. If you breach the Community Guidelines, we may (without limiting our other rights under this agreement) turn off your microphone or video input or remove you from the group call for part or the entire duration of the call. Serious breaches may result in you being prevented from attending or participating in future group calls.

 

Content May Change

You understand and agree the content we make available in the Membership may change from time to time in our absolute discretion. A reasonable change in content alone is not a valid reason for termination.

 

OTHER TERMS AND CONDITIONS

These terms and conditions do not apply to any offline, in-person or other membership, packages or goods we sell or make available to you outside of the Membership – please see alternative terms for these offerings. Any breach by you of any other agreement you have with us will amount to a breach of this agreement.

 

Platform Terms and Conditions

Our Membership utilises Kajabi and Circle platform(s). It is essential that you agree to their Terms of Use to access and/or interact with our Membership. These are available at https://legal.kajabi.com/policies/terms and https://app.circle.so/terms. We will not be responsible if you are not able to access any Membership content or inclusions caused by any failure by you to agree to these Terms of Use or any breach of these Terms of Use by you.

 

PRICING AND PAYMENTS

eCommerce

While we take every care to make sure our online presence is accurate and up to date, we’re only human and from time to time, mistakes may occur (for example, a pricing error or inclusions error).

Please note that when you submit an order or application to join our Membership, no agreement is formed until we process and accept your order or application and send you a confirmation. If there’s been an error leading to your order (such as a pricing or availability error), we may choose not to complete the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, or delaying your order).

 

Payment

You agree to pay us the membership fee for the Membership listed on our website checkout page at the time of submitting your application (subject of course to the proviso above, in the case of accidental errors and omissions) and at the intervals specified (monthly, annual or quarterly depending on the option selected at checkout. Prices are listed in New Zealand dollars (NZD) and are inclusive of GST, unless otherwise stated.

We currently accept payment via direct debit and credit card through the Stripe payment gateway. We may offer other ways to pay from time to time, such as through other third-party payment gateways or processors. You agree to pay any third-party merchant fees or charges as notified at the time of payment.

In making a payment, you warrant to us that you’ve read and agreed to the terms of any other third-party payment gateway or processor we use from time to time, which are available on their websites. You understand that these payment facilities are provided by third parties and are made available to you for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third-party provider, please contact them directly.

 

Failure to Make Payment

If you fail to make a scheduled payment, or if any such payment is returned or denied for any reason, we may terminate this Agreement or suspend or cancel your access to the Membership, at our absolute discretion, unless or until payment is received. You also agree to indemnify us from and against all costs and incurred by us in pursuing overdue amounts, including payment processing charges, legal costs on a full indemnity basis and collection agency costs which we become liable to pay.

 

Refund Policy

We do not offer refunds otherwise than in accordance with your entitlements under the New Zealand Consumer Law. To submit a claim under the New Zealand Consumer Law, please email us at [email protected].

 

ACCESS AND CONDUCT 

 

Access

At the time of signing up to the membership, you will create your account associated with the email address used at signup. This will give you direct access to the members’ portal in Kajabi accessed via our website. You will also receive an email with an invitation to access our community space on Circle. You will need to accept that invitation and set up your account on Circle.

You will have access in accordance with your Membership inclusions, unless or until your Membership is terminated, suspended or altered in accordance with these terms and conditions.

If you have any technical problems accessing your Membership inclusions, please contact us for assistance at [email protected].

 

Conduct

If your Membership includes access to any interactive platform, you must not post any comment or content that is defamatory, offensive or otherwise inappropriate, or which might bring us or our Membership into disrepute. You must not use our Membership to harass, threaten or menace any person or send unsolicited messages.

You agree to read and abide by our Community Guidelines, as updated from time to time, for the duration of your Membership.

You must not do anything that is unlawful, commit any breach of another person’s privacy or any other legal rights or interfere with any user. You must not tamper with our website or any Membership content or inclusions (such as by transmitting viruses or other programs). 

You warrant that all information that you submit to us is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.

In addition to other rights we have if you breach this clause, we may, in our absolute discretion, delete or modify content you post, or fully or partially, temporarily or partially restrict your ability to interact on or in platforms that form part of the Membership inclusions.

 

Confidentiality

You agree to keep all confidential information accessed by you as part of the Membership strictly confidential. For the purposes of this clause, confidential information means any information concerning our or another member’s business, finances, technology or affairs which is not in the public domain (other than by a breach of this clause).

 

INTELLECTUAL PROPERTY

 

Intellectual Property Ownership

All content in the Membership is subject to copyright and is protected by copyright under the laws of New Zealand and through international treaties. Unless we say otherwise, all rights (including copyright) in the Membership and our website (including recipes, templates, charts, text, graphics, logos, button icons, images, video images, audio clips, code, scripts, design elements and interactive features) are owned or controlled by us and are reserved by us.

Unless otherwise agreed in writing, you agree to transfer all intellectual property rights in any works you deliver to us through your participation in the Membership or engagement with Membership content (such as comments, posts, questions, videos and the like) to us. All such rights immediately become our property on delivery or transmission to us. 

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement with you is formed will remain our sole property and that nothing in this agreement transfers any ownership in any intellectual property rights in any Membership content to you.

 

Intellectual Property Licence

We take our intellectual property rights very seriously. We have invested significant time, energy and resources into our Membership content and require all Members to adhere to a strict intellectual property protection clause.

As part of our Membership, we grant you a worldwide, non-exclusive, royalty-free, revocable license to:

1. access all Membership content and associated intellectual property in accordance with these terms, and
2. copy and store the online content in your device's cache memory for personal and non-commercial use.

We don’t grant you any other rights whatsoever in relation to any Membership content. Specifically, you are prohibited from:

1. re-using the Membership content for commercial use; and
2. sharing the content with any other person (including by sharing access details), whether or not for commercial purposes.

We can revoke the license given by this clause immediately and without notice if you use our content other than strictly in accordance with this license.

This license is revoked automatically on cancellation of your Membership or termination of this agreement becoming effective.

In addition to any other rights we have at law, you agree to reimburse us in full for all losses, costs or expenses we incur because of any breach by you of this clause, including legal costs, investigation costs and court costs.

 

DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY

 

General Content Disclaimer

All Membership content (including any information, recommendations, resources, instruction or assistance we give you) is provided for educational and entertainment purposes only. Where we have developed the content, we have done so by applying our knowledge, experience, study, training, professional qualifications and/or accreditations and believing it to be accurate and up-to-date at the time, but we don’t give any warranty of accuracy, appropriateness or reliability. We make the Membership content available to you, however it is up to you to decide if, how and when to apply anything you learn to your own circumstances.

Any recommendations or instructions given are general in nature and are not intended to constitute or substitute for professional advice. You should seek appropriate professional advice suitable for your personal circumstances if necessary.

 

Member Content Disclaimer

As our Membership involves member interaction and contributions, other members may contribute content (such as text, videos or links to external resources) from time to time. You understand and acknowledge that we do not endorse, approve or verify member-contributed content and you should not rely on the content in any way.

 

No Reliance

We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on content accessed via our Membership, unless otherwise required by law.

 

Exclusion of Warranties and Guarantees

We make the Membership available to you, however you use the Membership (including all content and interactive features) at your own risk. Everything in the Membership is provided "as is" and "as available" – we don’t make any representations or warranties of any kind. We make no guarantees as to results or success which may be achieved as a result of participating in the Membership or engaging with Membership content.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, including any guarantee that cannot be excluded under the New Zealand Consumer Law however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law.

 

Limitation of Liability

Our liability to you arising out of these terms and conditions or the Membership will be limited to the maximum extent permitted by law and as set out in this clause.

To the maximum extent permitted by law, we exclude all liability to you, however arising (except for liability arising out of our failure to comply with a consumer guarantee set out in New Zealand Consumer Law, where applicable), including by negligence.  

If we are liable to you for a failure to comply with a consumer guarantee set out in New Zealand Consumer Law and the Membership inclusions are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability to you for that failure is limited to (at our option) providing the goods or services again or the cost of providing the goods or services again.

We won’t be liable for any consequential loss or damage or other indirect loss or damage including loss of business profits or reputational damage, except where we are unable to limit or exclude such loss under the New Zealand Consumer Law (for example, if we are unable to exclude or limit liability for consequential loss arising out of a breach of an applicable consumer guarantee). 

If we are not otherwise able to exclude or limit our liability to you as set out above, then our liability to you (except for liability arising out of our failure to comply with a consumer guarantee set out in New Zealand Consumer Law, if applicable) will be limited to the amounts paid by you to us for access to the Membership in the 6-months prior to the claim event occurring.

 

CHANGES

 

Variations

We may make reasonable variations to these terms and conditions at any time by updating this document and giving notice to you in writing. The variations will take effect 7 days after the date of posting, unless otherwise specified in the notice. Your continued access and use of the Membership will indicate your acceptance of the variations.

 

Term

This agreement will commence once your order is confirmed by us and will last for the Membership period as set out in your Membership inclusions.

 

Membership Renewal

This agreement will commence once your order is confirmed by us, will last for the Membership period as set out in your Membership inclusions and will automatically renew for an equal term on the anniversary of your signup (monthly, 3-monthly or 12-monthly depending on the option selected at signup). Your membership fees for the new term remain the same as what you originally signed up for so long as the membership has not been cancelled prior. If you do not wish to renew your Membership, you can opt out prior to renewal by cancelling your membership in your account settings on our website or by giving us 2 days notice in writing to [email protected].

 

Minimum Commitment

If a minimum term or minimum commitment is specified in the Membership inclusions, then you cannot cancel your Membership, transfer your Membership, pause your Membership, change your Membership level or terminate this agreement with us without cause prior to the expiration of the minimum term.

 

Cancellation Procedure

You can cancel your membership with us yourself in your account settings on our website or by giving us at least 2 days  written notice prior to the next payment date for your membership. Notice can only be given by emailing us at [email protected]. If we do not receive your cancellation request with sufficient notice, you agree that your usual membership fee will be charged on the ordinary payment due date and the cancellation request will be processed in time for the following payment due date. You will continue to have access to the Membership inclusions during the notice period and access will be revoked on the date that the notice becomes effective.

 

Transfer Policy

This agreement is personal to you and we do not permit transfers to other persons. You are not permitted to assign your rights and obligations under this agreement to any other person.

 

ENDING THIS AGREEMENT

 

Termination by us for your breach

We may terminate this Agreement on written notice if you commit a material breach of these terms and conditions and:

1. it is not possible to rectify the breach; or
2. you fail to remedy the breach within 7 days of us requiring you to remedy in writing.

 

For the purposes of this clause, a material breach includes (but is not limited to):

1. you failing to make a payment as provided in these terms and conditions;
2. you infringing our intellectual property rights; and
3. you breaching (or threatening to breach) any of the Conduct, Confidentiality or Intellectual Property Licence clauses of this agreement.

 

We will not provide any refund, credit or other compensation if we terminate this agreement due to your breach.

 

Termination by us for convenience

We may terminate this Agreement at any time in our sole discretion on 7 days written notice to you.

If we terminate this Agreement for convenience under this clause, we will refund you a proportionate amount of membership fees paid in advance for any period that will fall after termination is effective.

 

Termination by you for convenience

You may terminate this Agreement by cancelling your Membership in accordance with the Cancellation Procedure section of these terms and conditions.

 

Termination due to Event of Default

We may terminate this Agreement immediately, by giving notice in writing to you if there is an Event of Default.

For the purposes of this clause, Event of Default means the occurrence of any of the following events:

1. your death;
2. your being declared a bankrupt;
3. an order being made for you to be wound up in insolvency.

 

Consequences of Termination

All disclaimers, exclusions and limitations of liability will survive termination. Any accrued rights or remedies to which either party is entitled will not be affected.

 

DEALING WITH ISSUES

 

Force Majeure

Patch to Pantry will not be liable for any loss caused by any failure to observe these terms and conditions, where such failure is occasioned by causes beyond its reasonable control including, but not limited to, by fire, flood, other extreme weather event or natural disaster, riot, strike, act of war, terrorist attack, nuclear event, pandemic, epidemic, widespread contagion, quarantine restriction, critical infrastructure failure, severe disruption to virtual infrastructure, restriction or prohibition or any other action by any government or semi government authority, or major injury or illness of key personnel.  

 

Dispute Resolution

If a dispute arises between the parties, the party claiming the dispute must not commence any court or arbitration proceedings (except where they seek urgent interlocutory relief), unless they have first complied with this clause.

The party claiming the dispute must first inform the other party in writing of the following:

1. the nature of the dispute;
2. the outcome they desire to resolve the dispute, and
3. the action they believe will settle the dispute.

On receipt of the notice by the other party, both parties will make every effort to resolve the dispute by mutual negotiation within 10 business days.

If the parties are unable to resolve the dispute in that time, the parties must agree on selection of a mediator (if the parties are unable to agree, they agree to request that the President of the New Zealand Law Society appoint a mediator). The parties agree to participate in virtual mediation unless virtual mediation is not available or it is impracticable or unreasonable for a party to attend virtually, in which case the mediation must be held in Gisborne, New Zealand, unless otherwise agreed between the parties in writing. The parties will be equally liable for the fees and reasonable expenses of the mediator and the cost of the venue of the mediation (if applicable), to be paid in advance. The parties must each pay their own costs associated with attending the mediation. 

All communications made by the parties arising out of this dispute resolution clause are confidential and to the maximum extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

This clause survives termination of this Agreement.

 

MISCELLANEOUS

 

Sub-contracting and Assignment

We may license, sub-contract, transfer or assign all or any part of our rights and obligations under this agreement without your consent.

 

Waiver

A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right. The exercise of a power or right does not preclude its future exercise or the exercise of any other power or right.

 

Jurisdiction

As we’re based in New Zealand, these conditions will be governed by the laws of New Zealand. If we do end up in court, you agree that the non-exclusive venue for resolving any dispute will be in the courts of New Zealand.  

 

Severance

If any part of these terms and conditions is found to be void or unenforceable by a court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

 

Entire Agreement

The contents of this Agreement constitute the entire agreement between the parties and supersede any prior negotiations, representations, understandings or arrangements made between the parties regarding the subject matter of this Agreement, whether orally or in writing.